Terms and conditions

Refunds
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days.
Return Policy
  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused (unworn and unwashed) and in the same condition that you received it. It must also be in the original packaging.
  • Customer Can Exchange/return Their Order Within 7 Days After An Order Has Been Delivered.
  • All Items Must Be In Unused Condition With All Original Tags Attached And Packaging Intact.
  • Defective Products Need Not Be Sent Back To Us, Unless Confirmed By The Customer Care Team, If You Received A Defective Product,send Us Images At Carrycottn14@gmail.com
Sale items
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • If You Have To Exchange Anything From A Combo Pack, Whole Pack Will Be Returned There Will Not Be Any Partial Returns Accepted For This.
Shipping
  • To return your product, you should mail us at carrycottn14@gmail.com.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Cancellation Policy
  • Orders that have not been shipped can be cancelled by logging into your The Carry Cottn Store account, clicking ‘Orders’ and then ‘Cancel Order’.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
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